Unfortunately due to how our plugin works, you require to be online at the time you purchase the rank to receive the keys. To resolve this issue, just DM Towkio in-game or on discord and he will give you your keys.

Most likely because the payment is still proccessing, give it a few more minutes. If you spelt your name wrong in the panel then try DMing Towkio on discord your purchase receipt and he will help resolve the issue.

No. The account that purchased the rank will be the only account to have said rank.

There are absolutely no refunds. Charging back or filing a dispute with paypal will cause your access to the server to be revoked immediately.